Email Management

Overview

Take an in-depth look at managing emails sent by your communications office and others. Learn how to track sent emails and troubleshoot issues with sending emails.

Finding Sent Emails

After watching this video answer or complete the following:

  1. Where can you find sent emails?
  2. Navigate to a person's Communication tab who has more than a couple emails. How can you search through that person's emails?

System Emails

After watching this video answer or complete the following:

  1. What are system emails? How is their text determined?
  2. Walk through the steps for finding a text template and editing it. Google HTML codes if you haven't used HTML before.
  3. Where can you find system emails that have been sent?

Email Details and Statistics

After watching this video answer or complete the following:

  1. Where can you find email statistics? What are some of the stats?
  2. What is the "Stats Overview" page?
  3. "I didn't get that email," said a parent. Where could you head to see if that was the case?
  4. "How many people clicked the link to the homecoming photos in that email?" Where would you find that?

4. Managing Bounce Lists and Spam Lists

After watching this video answer or complete the following:

  1. What do the "Bounced" and "Undeliverable" email delivery statuses mean?
  2. Where can you manage bounce and spam lists? How do you remove someone from the bounce or spam list?