As of July 12, 2021, this "Learn Veracross" site has been deprecated. It will remain live at least through December 23, 2021, but will no longer be updated. Q&A articles are only visible to authenticated users in the Veracross Community; please speak with your implementation or account manager for additional information.
When you create a new channel, sometimes it will not appear in the Channels query on the Communications homepage at all! Usually, this is because of a single reason: the new channel's category.
When creating a new channel, by default, the Category field is set as "<None Specified>". This is an issue because the embedded query on the Communications homepage excludes channels with the <None Specified> category by default. It is good practice to always set a channel's category when creating a new channel. To adjust the category of an existing channel, perform the following steps:
- Navigate to the General tab of the channel's record.
- Update the Category field to be anything besides "<None Specified>".
- If none of the current categories make sense for the channel you are creating, you can create new channel categories from the Add menu on the Communications homepage.
- Click Update.