Why is the number of resident and non-resident students blank even though the person is a parent of a current student?

The # of Resident Students field captures all students who live in the person’s household.

The # of Non-Resident Students field captures all students who do not live in the person’s household that they have legal custody of.

If someone is the parent of a current student and does not have legal custody and the student is not part of their household, these fields will be blank.