As of July 12, 2021, this "Learn Veracross" site has been deprecated. It will remain live at least through December 23, 2021, but will no longer be updated. Q&A articles are only visible to authenticated users in the Veracross Community; please speak with your implementation or account manager for additional information.
This article pertains to Development 3.
This issue is typically due to there being one or more duplicate constituent records, which is indicated in the # Duplicate Constituents field on the General tab of the Constituent record.
Click the pop-out arrow on this field to open the Duplicate Constituent query which allows you to merge records as needed per this documentation.
Once the duplicate records are merged, the giving history is populated for the surviving record.