Sometimes, the sender of an email might display incorrectly when being displayed in a user's email program. This happens sometimes, especially with mobile devices and Apple Mail. If someone stores a contact with an email address that is used to send an email, the From Name will be displayed as the name stored in the contact record. It's also possible Apple will try to match the name with someone who previously sent the message.
Because the issue has to do with the way that individual email programs handle sender display, it is not possible to address every contingency, but try these steps:
- Update the contact record in the email program.
- "Forget" the contact in the email program.
- Remove the contact from auto-fill contact list.