Why do the PTD Owed and PTD Outstanding fields show a balance when the pledge has been paid in full?

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The PTD Owed and PTD Outstanding fields are directly tied to the Pledge Reference Date (found on the Development homepage), not the actual calendar year. Therefore, if the pledge reference date is to a date prior to that of the final payment made on the pledge, the system will not recognize the pledge has been paid in full and will instead show whatever balance was due as of the Pledge Reference Date.

Updating this to a future date (typically the last day of the fiscal year) should also update the PTD fields to $0.00.