Why didn't the "Contract Complete" email send?

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After an admission contract is signed, most schools opt to automatically send a confirmation email to the signer of the contract. If things aren't configured quite right, this may cause an email to not send correctly. If this is the case, you should check to make sure that it is set up correctly for Enrollment and/or Re-Enrollment.

The Online (Re)Enrollment Config records on the Online Enrollment homepage.

  1. Depending on which you need to access, click into either the Online Enrollment Config or Online Re-Enrollment Config link in the Core Configuration section of the Online Enrollment homepage.
  2. On the General tab, ensure that the "Contract Complete Email" field is set properly:
    • For Enrollment, set this as New_Enrollment_Contract_Complete
    • For Re-Enrollment, set this as Re_Enrollment_Contract_Complete

Example of an Online Enrollment Config record with the Contract Complete Email tooltip displayed.

To learn more about adjusting and formatting system email text (including the two Contract Complete emails), read this documentation.