As of July 12, 2021, this "Learn Veracross" site has been deprecated. It will remain live at least through October 1, 2021, but will no longer be updated. Q&A articles are only visible to authenticated users in the Veracross Community; please speak with your implementation or account manager for additional information.
The reason why you are not able to modify the enrollment override amounts is because they are associated with person charge items that have been posted to the GL. In order to modify the enrollment amounts:
- Run the "Remove Link to Person Charge Item" procedure from the Action menu (lightning bolt) of the Enrollment Detail Screen.
- Your enrollment and business offices should coordinate to ensure the enrollment amounts on the contract match the amounts posted to the AR Invoice.