Why can't a new teacher who is also a parent access the faculty portal?

If a parent becomes a teacher, you need to update their user account so that they can access the faculty portal. To do this:

  1. Navigate to the 'Find User Accounts' query on the System homepage.
  2. Query the person and — in the query results — click the 'Security Admin' link.
  3. Run the *Convert Parent Account to Staff Account* procedure from the Action menu.
  4. Ensure that the person has the 'Faculty' security role on the Security Roles tab.

You should also double check their portal membership:

  1. Portal Admin homepage > Faculty Portal > Membership (Enabled) tab.
    • If they aren't enabled, check the "Disabled" tab and flip their status to "Enabled."
    • If they were automatically added as "Disabled," it means that the default membership role is disabled, which you can check on the General tab of the portal record.