Why are the override amounts missing from enrollment detail screen?

If the override amounts are missing from an enrollment detail screen, it is likely that the "Is portal open" button is set to NO. To display the override amounts, this must be toggled to YES. This button is found on general tab on the enrollment detail screen. To access this detail screen:

  1. Beginning from the person record, click on the Enrollment tab.
  2. Click in the "View Detail" link for the coorrect school year.
  3. The "Is Portal Open" field is on the General tab at the bottom of the left column.

If the above does not fix the issue, submit a ticket through the client support portal.