Why am I receiving the generic “we’re sorry, but something went wrong.” error message when trying to process a data import?

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This issue is typically caused when there are extra blank columns in the import template. We recommend highlighting all empty columns in the template, deleting them, saving the template and trying the upload again.

If you are still encountering an issue after performing these actions, please submit a support ticket through the client support portal, as well as reviwing our documentation about the Data Importer.