As of July 12, 2021, this "Learn Veracross" site has been deprecated. It will remain live at least through December 23, 2021, but will no longer be updated. Q&A articles are only visible to authenticated users in the Veracross Community; please speak with your implementation or account manager for additional information.
This issue is typically caused when there are extra blank columns in the import template. We recommend highlighting all empty columns in the template, deleting them, saving the template and trying the upload again.
If you are still encountering an issue after performing these actions, please submit a support ticket through the client support portal, as well as reviwing our documentation about the Data Importer.