How do I delete test candidate records in AP3?

As of July 12, 2021, this "Learn Veracross" site has been deprecated.  It will remain live at least through October 1, 2021, but will no longer be updated. Q&A articles are only visible to authenticated users in the Veracross Community; please speak with your implementation or account manager for additional information.


When trying to delete a test candidate record in AP3, it is common to get an error stating: "This record can’t be deleted due to related Person Registration Log record(s) which must be deleted first."

Person Registration Log records are created when going through the admission process and must be deleted by Veracross. If you need to delete test candidate records, please submit a ticket with Veracross Support to have the log records removed.