What is the best way to notify Veracross that we need to make changes to our custom Report Cards, Progress Reports, or Transcripts?

When you know you need to make any sort of changes to a report card, progress report, or transcript, please submit a detailed ticket with the requested changes through Veracross Support as soon as possible. If you are looking to make substantial changes, we recommend including a visual mock-up of what you'd like the document to look like. Please anticipate the following timelines for implementation of these changes:

  • If your changes are substantial (e.g., a complete document restructuiring), please allow for at least 4-6+ weeks notice before that document is scheduled to be published to parents to ensure our teams have adequate time to make the changes.
  • If you need more simple changes (e.g., a new school logo or making small text changes), those require less lead time, but communicating with Veracross about these changes at least 1-2 weeks before the document needs to be published is highly advised.

 Please note that this FAQ refers to custom documents in Veracross, not school configurable documents.