What is the best way to notify Veracross that we need to make changes to our custom Report Cards, Progress Reports, or Transcripts?

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When you know you need to make any sort of changes to a report card, progress report, or transcript, please submit a detailed ticket with the requested changes through Veracross Support as soon as possible. If you are looking to make substantial changes, we recommend including a visual mock-up of what you'd like the document to look like. Please anticipate the following timelines for implementation of these changes:

  • If your changes are substantial (e.g., a complete document restructuring), please allow for at least 4-6+ weeks notice before that document is scheduled to be published to parents to ensure our teams have adequate time to make the changes.
  • If you need more simple changes (e.g., a new school logo or making small text changes), those require less lead time, but communicating with Veracross about these changes at least 1-2 weeks before the document needs to be published is highly advised.

 Please note that this FAQ refers to custom documents in Veracross, not school configurable documents.