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Enrolling in AutoPay before an AutoPay batch has been approved
If a payer enrolls in AutoPay before it has been approved, and you are not seeing them in the batch, refresh the AutoPay batch before you approve it.
Enrolling in AutoPay after an AutoPay batch has been approved
Once a batch has been approved, no changes can be made.
If a parent enrolls in AutoPay after it has been approved their invoice will not have any payments drafted from their saved payment accounts for that AutoPay Batch.
They have the option to make a manual payment on the Parent Portal or the unpaid amount will appear in the next AutoPay Batch under the "Overdue" field.