FAQs for VU Team Leaders

As of July 12, 2021, this "Learn Veracross" site has been deprecated.  It will remain live through December 2022, but will no longer be updated. All knowledge content has moved to the new Veracross Community.  Please update your bookmarks.

 Here is the new version of this article in the Veracross Community.


Veracross University (VU) is a training platform designed to teach you — key staff members — at schools how to utilize the Veracross system. We'll keep this FAQ for team leaders as updated as questions come in.

Access and Audience


Is this free?

Yes, VU is free for all of our schools.

How do I get access?

If you are your school's point person, submit a ticket or talk to your account or implementation manager. We will create your account. If you are a Veracross user, ask your school's point person. 

Who is VU for?

It is for staff and administrators at your school to learn how to use Veracross in their daily work. 

It's not for teachers?

No. Or rather, VU does not have specific curriculum to train teachers on our learning management system or teacher portal. This means that there is no need to enroll all classroom teachers. 

What else do you have for teachers?

We currently have copious documentation on this Learn Veracross site. Start with our LMS Quickstart Guide for teachers. We will build out additional video-based guides for teachers in the summer of 2020, publicly accessible that you can point your teachers to. 

How many people can I enroll?

That will depend on how many users need training. If you are a longtime Veracross school, you may not enroll anyone at first, but at some point, someone will need training. A new registrar or admission director or other staff person joins your team. Enroll them at any time! If you are an implementing school in the thick of training, you might enroll a dozen or more people. 


Certification is coming summer 2020. 


Can I get certified?

Soon, yes. Coming summer 2020, we'll have certification exams available for Academics, Communication, Development 3.0, Admission 3.0, and Student Billing.

What will certification look like?

It will be by exam and a complete study guide will be available.

Is it free?

Yes. If you have access to Veracross University as a current Veracross school, you have access to certification exams.

What will it be called?

We will likely call this exam-based certification "Fundamentals," meaning that you can be certified in "Communication Fundamentals," "Admission 3.0 Fundamentals," etc.

Can I put that on my resume?


Do I get a fancy certificate?

Yes! It will be available in Veracross University for download when you pass the exam.

How long is certification good for?

1-2 years, depending on the track.

How can I re-certify?

Take the exam again. You can always prepare by re-watching videos and working through the curriculum again, especially if you discover that new material has been added since you last were certified.