Support

Here is the new version of this article in the Veracross Community. Overview The following describes the recommended best practices for entering a good request ticket. Step 1: Describe your goal. Example: We are ready to open up repor...

Here is the new version of this article in the Veracross Community. Veracross stores nightly backups for one month and then monthly backups for 12 months. Backups can be pulled to restore data from any area of the system, however doing so requ...

Here is the new version of this article in the Veracross Community. Overview In some cases it is critical that clients contact Veracross immediately to resolve a problem.  During Veracross’ normal business hours, clients can contac...

Here is the new version of this article in the Veracross Community. Overview Our 10+ years of experience working with schools to implement and support Veracross is that success with Veracross is heavily dependent upon each school appointing a...

Here is the new version of this article in the Veracross Community. Overview The Technical Support Team (TST) is a client-response service, staffed 8:30am — 5:00pm (ET) Monday through Friday. It is a Tier 1 support layer that serves as ...

   Here is the new version of this article in the Veracross Community. Overview Veracross Setup is a tool to help Implementation Managers and new schools manage their implementation process. This software provides an online interface wh...

  Here is the new version of this article in the Veracross Community. Overview This article provides instructions on how to transfer a school’s data to Veracross during the implementation process. Veracross uses ShareFile for file sh...

Here is the new version of this article in the Veracross Community. Overview As part of our continuing commitment to providing the best post-sales service to our customer community, we are busy at work building out a new Salesforce-based comm...

The Product Management Team at Veracross uses an established process to evaluate enhancement ideas from schools in an systematic and objective way.

Veracross websites and applications are designed to work with modern standards-compliant browsers. Most browser vendors release updates on a regular schedule, so our browser support policy is defined relative to the latest stable version instead of listing specific supported versions.

Note: This applies to our Freshdesk-based support portal, not Axiom or portals. If one of your school’s users is having trouble accessing the client/support portal (usually when they are trying to submit a ticket), check the following: The...

The Support Portal login is tied to Axiom and — as such — Veracross is unable to reset your password, since Veracross does not track passwords. In order to access the support portal, you should perform the following steps: Visit h...

Yes, but granting users access to all tickets submitted by your school is something that only Veracross can do for you. If you would like this turned on for any users at your school, please submit a ticket through the Client Portal with this reque...