On occasion, payments received through circumstances such as Online Re-Enrollment or Online Enrollment can fail for one reason or another. In these situations, these transactions should be reset so individuals are able to submit payments again. Below is a step-by-step guide for actions to take to resolve these failed payments so individuals can attempt to make a payment again.
The following steps should be taken to reset a failed payment:
- On the enrollment record, click into the payment receipt for the failed payment and then run the “Mark as Failed Payment” procedure from the Action menu.
- If your school uses Veracross Accounting: Delete the associated simple receipt in your school’s accounting database
- Reset the “Enrollment Deposit” checklist item by marking it incomplete.