Parent & Student Portals

Click here to learn the ins-and-outs of the parent and student portals.


Household Profile Update (HPU) Form Overview
The Veracross Household Profile Update (HPU) system allows schools to create multiple household update forms according to specific contexts within the database.
Parent/Teacher Conferences Setup & Overview
The Parent/Teacher Conference module allows parents to sign up online for teacher conferences in the Veracross Parent Portal. The module also allows schools to manage and track conference events within Axiom and provide teachers with a conference schedule in the Veracross Teacher Portal.
Daily Student Schedule
The Daily Student Schedule feature displays all of a student’s schedule data for a particular day, unifying potentially disparate information about class schedules, athletic and events, transportation arrangements, and more in a single view.
Gathering Parent Information Through the Portals
The following article seeks to give a comprehensive overview of the kinds of information schools typically gather from parents and where this information can be collected in Veracross.
HPU Form Activation
Household Profile Update (HPU) forms are made available to school constituents through a combination of the “Active” checkbox on the HPU Admin tool and HPU related portal links. Both the form and the related portal link must be active and enabled in order for the form to be visible to school constituents.
HPU Form Configuration Updated
Household Profile Update forms (HPU) exist to enable parents to verify and update a specific set of family information stored in a Veracross database.
HPU Form Contexts, Categories, and Card Options
The Household Profile Update (HPU) feature exists to enable parents to verify and update a specific set of family information stored in a Veracross database.
Invoices for Future Parents
There are two ways to give future parents access to their invoices online.
Invoices in the Parent Portal
Invoices can be viewed and paid directly in the Parent Portal. Configure it as needed to simply display invoices, display and allow for online payment, or display and allow for online payment with auto-pay.
Launching Parent & Student Portals for the First Time
Overview Launching the Parent and Student portals is a significant event for the school and for Veracross.  It is a very public facing event and it involves a lot of coordination between multiple parties.  This slice is intended to provid...
Publishing Student Files and Links to the Parent Portal
Student files and links can be published in the parent portal. Publishing has to be enabled in the portal configuration, at which point individual files and links can be published as desired (they can also be batch published using the standard batch updating feature of Axiom).
Manually Reserving Timeslots for Parent/Teacher Conferences
During the course of Parent Teacher Conference scheduling, it is sometimes necessary to reserve a conference slot for a parent manually within Axiom.
Student Course Enrollment Document
The Student Course Enrollment document displays a list of all academic courses based on the student’s enrollment for the school year specified on the “active schedule year” system parameter.
Student Logistic Requests in the Parent Portal
The Student Logistics Request is a feature of the Parent Portal that allows parents to update their students’ current absences, transportation plan, or extended care schedules.
How can I toggle 'Student Portal Visibility' for a class?
To update the "Student Portal Visibility" field, the easiest method is to bring the field into a Find Classes query and update it from there. This field also defaults in the Review Class Configuration query on the System homepage . ...
How long do parents have access to the parent portal after their child leaves a school?
Because accounts must be removed manually outside of the Close School Year procedure, parents can have access to the parent portal for as long as the school wishes them to. There is not an automated process that removes user accounts for parents/stu...
Are any Alerts visible in the parent portal?
No, alerts are not visible in the parent portal. Alerts are only available in the following places: Faculty Portal  — class rosters and the student profile pop-up Axiom — student records in Axiom. Emergency Profile Document ...
Why isn’t a class available for parents to sign-up for the parent/teacher conference in the parent portal?
For a class to be visible to parents when signing up for parent conferences: the course must have the “Include in Parent Teacher Conferences” flag checked the class must have a status of “active” and the “...
How can I add a virtual meeting link to the Parent Teacher Conference Document?
Since our Parent Teacher Conference document supports HTML, you can add a clickable link if you use an HTML tag. The link should be entered in the Location field of the Parent Teacher conference record. It would look something like this:  ...
How can we prevent parents, faculty and staff from opting out of displaying information in the directory?
To prevent parents, faculty, and staff from opting out of displaying information in the various directories, perform the following steps: Beginning from the Portal Admin homepage , choose either the Student Household Directory Type or Facul...
What is the functionality of the Parent Portal Enabled system parameter?
The Parent Portal Enabled system parameter, accessible via the System Parameters query on the System homepage , controls the automated generation of parent portal accounts. When this parameter is enabled, person records that are eligible f...
What types of messages appear under the 'Messages' tab on the Parent Portal?
The Messages tab on the Parent Portal contains all Composer and Distribution list messages that have been sent to that particular parent. ...
Why isn't the link for a published report card displaying in the parent portal?
On the Publishing Prep > Configuration tab of the academic document record, the Report Title field indicates what displays in the parent and student portals. If this field is blank, the link will not display. To update this value: Navigate...
Parent/Teacher Conference Troubleshooting New
Overview When publishing parent/teacher conferences to the portals, there are a number of common misconfigurations that typically arise. We've compiled steps for fixing the most common misconfigurations in this article so you can troubleshoo...