Our recurring donations for today are still marked as 'Not Processed', how can we make sure those get taken care of?

As of July 12, 2021, this "Learn Veracross" site has been deprecated.  It will remain live at least through December 23, 2021, but will no longer be updated. Q&A articles are only visible to authenticated users in the Veracross Community; please speak with your implementation or account manager for additional information.

Recurring Donations are normally processed between 12PM and 5PM EST. If your school has recurring donations marked as 'Not Processed', they should be processed by 5PM EST.

If this time window has passed and the donations still are not processed, please submit a ticket through the client support portal.