If you’re looking at a student’s GPA report and you see that there is an equation for the calculation — such as 100 grade points earned and 25 credits attempted (100/25) = 4.0 — but the GPA itself is showing as “0,” this could be due to your GPA Configuration’s display format. To access the GPA configuration, complete the following steps:
- From the System homepage, click on the GPA Configuration query.
- Click in the numeric link in the ID field for the GPA configuration you're looking for.
The value in the display format field typically looks like this: 0.00.
While this field can technically contain other characters, if there is a quotation mark or apostrophe before the value, “0.00” or ‘0.00’ for example, this will cause GPAs to display as a 0. Removing any apostrophes or quotation marks should resolve this issue.
If you are still seeing a 0 as the calculated value after rectifying this issue, please submit a ticket with Veracross Support.