Integrations & Applications FAQ

How do I delete files?

As of July 12, 2021, this "Learn Veracross" site has been deprecated.  It will remain live at least through December 23, 2021, but will no longer be updated. Q&A articles are only visible to authenticated users in the Veracross Community; please speak with your implementation or account manager for additional information.


Occasionally, a file is uploaded incorrectly and should be deleted in keeping with good data grooming habits. To delete a file, take the following steps:

The Files tab on Sheila Abbot's person record. In this instance, the "test_1.xls" file is about to be deleted.

  1. After accessing the record that the file is currently stored on, click on the Other/Files tab.
  2. Locate the file you wish to delete in the embedded query, scroll all the way to the right, and click the red X.
  3. Double-check that this is actually the file that you want to delete.
  4. Click Update to delete the file.

You may also find the following articles useful:

Can we set up single sign on (SSO) for our Canvas Integration?

As of July 12, 2021, this "Learn Veracross" site has been deprecated.  It will remain live at least through December 23, 2021, but will no longer be updated. Q&A articles are only visible to authenticated users in the Veracross Community; please speak with your implementation or account manager for additional information.


SSO for the Canvas integration is available on request and allows for a seamless transition from Veracross portals out to the Canvas site without an additional login. 

To set this up, please notify your account manager at the beginning of the implementation that your school would like to have SSO available upon launch of your live production site.

Can I change a file’s classification?

As of July 12, 2021, this "Learn Veracross" site has been deprecated.  It will remain live at least through December 23, 2021, but will no longer be updated. Q&A articles are only visible to authenticated users in the Veracross Community; please speak with your implementation or account manager for additional information.


A file's classification is an additional level of security that applies to files that a school has that may contain sensitive information — such as enrollment contracts or immunization records.

The Security tab of a File Classification detail — this ine pertains to person photos!

Due to the sensitivity surrounding file permissions, Veracross manages security permissions around already existing files; meaning, you are not able to adjust a file's classification. If you have a set of files that you’d like to update, please submit a ticket to our support portal with a query of the files you’d like updated and which classification you’d like them updated to.

You may also find these articles helpful:


Can I share admission files with my teachers?

As of July 12, 2021, this "Learn Veracross" site has been deprecated.  It will remain live at least through December 23, 2021, but will no longer be updated. Q&A articles are only visible to authenticated users in the Veracross Community; please speak with your implementation or account manager for additional information.


Files uploaded via the admission portal likely have a default file security that restricts viewing to those with admissions security roles, so teachers would not be able to view the documents even if you sent a link to them. If you have files uploaded in the admission portal that you want teachers to have access to, here is a suggested workflow:

First, update the file classification of the new files coming in via the admission portal.

  1. Add a new file classification on the System homepage with the security you want, e.g., that includes faculty security roles.
  2. Head to the admission checklist item associated with the file upload and update the file classification to your new security you just configured.
  3. If you have existing files you’d like converted to the new classification, submit a ticket in our support portal; you cannot update file security on existing files.

Second, consider how you would share the files with your teachers. One easy way is to publish a query in the teacher portal. To do this:

  1. Create a “Find Files” query that displays the files you want. Tip: subtotal and sort by student if displaying multiple files for students.
  2. Save the query to a workspace and note the query ID.
  3. Head to the “Published Queries” tab of the teacher portal and add a new record for the new query you just created, supplying the query ID.
  4. Add a button/icon/notification link in the teacher portal to the query you just published. Optional: if you want to filter the display of the button to a particular group of teachers, use a notification link because that’s the only component that supports filtering.

Finally, if you have a backlog of files that you want to change the security settings on, e.g., to update to the new file classification you just added, submit a ticket to our support portal. You are not able to change the file classification of existing files.

Why does my API feed timeout return fewer results when setting the results return parameter to 10000?

As of July 12, 2021, this "Learn Veracross" site has been deprecated.  It will remain live at least through December 23, 2021, but will no longer be updated. Q&A articles are only visible to authenticated users in the Veracross Community; please speak with your implementation or account manager for additional information.


The count URL parameter can be added to the end of the API URL to increase the page size by as many as 999 records. If you input a value higher than 999, the count automatically reverts back to the default count of 100.

If there are more than 999 records, you'll need to fetch the results page-by-page and then combine them. The HTTP response from the API includes a header called X-Total-Count which has the total number of records available for a particular request. Dividing this number by the page size (rounding up) tells you how many pages of data there are. You can then use the page URL parameter to fetch pages beyond the first.

How do we know what information syncs from Veracross to Canvas?

As of July 12, 2021, this "Learn Veracross" site has been deprecated.  It will remain live at least through December 23, 2021, but will no longer be updated. Q&A articles are only visible to authenticated users in the Veracross Community; please speak with your implementation or account manager for additional information.


You can review this documentation article, which details the data that syncs from Veracross to Canvas.

Does Veracross support raw SQL data exports or provide ODBC (Open Database Connectivity) support?

As of July 12, 2021, this "Learn Veracross" site has been deprecated.  It will remain live at least through December 23, 2021, but will no longer be updated. Q&A articles are only visible to authenticated users in the Veracross Community; please speak with your implementation or account manager for additional information.


Veracross does not support raw SQL data exports or provide ODBC support. Depending on what you are trying to do, utilizing our API will likely be the best option for you. Many school software companies now use APIs that easily connect with Veracross’s API. Other options to connect Veracross data with another system would be with our premium data packages service or to simply do manual data exports from queries in Axiom to CSV or Excel files.

If you have any further questions about this, please reach out to your account manager and review additional documentation here:

Can we download all files attached to students in batch?

As of July 12, 2021, this "Learn Veracross" site has been deprecated.  It will remain live at least through December 23, 2021, but will no longer be updated. Q&A articles are only visible to authenticated users in the Veracross Community; please speak with your implementation or account manager for additional information.


No — we do not offer the ability to batch download files. To learn more about managing files in Veracross, we recommend you review our documentation on the topic in Learn Vercross.