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If someone replies to an SMS message sent via a Veracross communication channel with UNSUBCRIBE, CANCEL, STOP, END, or QUIT, this unsubscribes them from ALL Veracross SMS messages for ALL channels. This does not unsubscribe them from emails — this functionality is SMS-specific.
Although your school is not notified if an individual unsubscribes from SMS messaging, you can build a query to regularly review who has opted out from SMS communication. To do this, perform the following steps:
- From Emails section of the Communications homepage, start with a “Find People” query (this query is bringing in a Person’s Communication Detail information).
- When in the query design screen, bring in the “SMS Opt Out” field and set the properties of this field to be “Is No”.
- Running this query provides you with a list of all people in your database who have opted out of SMS messaging.