If someone replies to an SMS message, what is the response sent to them?

Veracross supports standard SMS features of: HELP, INFO, STOP, END, QUIT, CANCEL, UNSUBSCRIBE, SUBSCRIBE, and START.

If someone replies with one of these responses to the SMS message they received from the school via Veracross, these are the hardcoded responses they will receive:

  • HELP; INFO: 'Veracross Text Messaging Service alerts. Msg&Data rates may apply. Reply STOP to cancel, or contact your school to manage subscriptions"
  • STOP; END; QUIT; CANCEL; UNSUBSCRIBE: 'You have been unsubscribed from SMS messages from Veracross. For help, respond HELP. To unsubscribe, respond SUBSCRIBE, or contact your school'
  • SUBSCRIBE; START: 'You will now receive text messages from Veracross. Msg&Data rates may apply. To manage your subscriptions, contact your school. For help, respond HELP.'

For more information on SMS and Text Messaging, please see this documentation.