If someone replies to an SMS message, what is the response sent to them?

As of July 12, 2021, this "Learn Veracross" site has been deprecated.  It will remain live at least through December 23, 2021, but will no longer be updated. Q&A articles are only visible to authenticated users in the Veracross Community; please speak with your implementation or account manager for additional information.

Veracross supports standard SMS features of: HELP, INFO, STOP, END, QUIT, CANCEL, UNSUBSCRIBE, SUBSCRIBE, and START.

If someone replies with one of these responses to the SMS message they received from the school via Veracross, these are the hardcoded responses they will receive:

  • HELP; INFO: 'Veracross Text Messaging Service alerts. Msg&Data rates may apply. Reply STOP to cancel, or contact your school to manage subscriptions"
  • STOP; END; QUIT; CANCEL; UNSUBSCRIBE: 'You have been unsubscribed from SMS messages from Veracross. For help, respond HELP. To unsubscribe, respond SUBSCRIBE, or contact your school'
  • SUBSCRIBE; START: 'You will now receive text messages from Veracross. Msg&Data rates may apply. To manage your subscriptions, contact your school. For help, respond HELP.'

For more information on SMS and Text Messaging, please see this documentation.