I tried publishing a student's report card, but when I impersonate the student or their parent there is no link to the document on their portal? What did I miss?

To troubleshoot a document that doesn't appear to have published properly, verify each of the workflow steps of our Academic Document Publishing Quickstart Guide. Things to look out for are:

  • Missing Category
  • Missing Report Title

If — after working through the Academic Document Publishing Quickstart Guide — you cannot figure out why it isn't publishing properly, please submit a ticket through our client support portal.