As of July 12, 2021, this "Learn Veracross" site has been deprecated. It will remain live at least through October 1, 2021, but will no longer be updated. Q&A articles are only visible to authenticated users in the Veracross Community; please speak with your implementation or account manager for additional information.
A parent cannot update their payment account, the school will have to deactivate the current payment account so the parent can re-add the correct version.
To deactivate the old account, navigate to the Payment Accounts tab on the Household Record, click into the Checkout Payment Account ID you wish to deactivate and then run the “Deactivate Payment Account” procedure from the Action menu. After this has been deactivated the parent will not see this Payment Account in their VC Pay Wallet.