How can I track an email in Axiom that I send with my own email?

As of July 12, 2021, this "Learn Veracross" site has been deprecated.  It will remain live at least through October 1, 2021, but will no longer be updated. Q&A articles are only visible to authenticated users in the Veracross Community; please speak with your implementation or account manager for additional information.


You can CC or BCC emails with a tracking email (schooshortname.tracking@email.veracross.com) to record the email as an individual event in Axiom. To do this:

  1. Open your regular email program (not Axiom).
  2. Compose the email.
  3. The "from" email must match your Email_1 in Axiom (in other words, you cannot use your personal email).
  4. CC or BCC schooshortname.tracking@email.veracross.com (replace "schoolshortname" with your school's short name as found in the URL of Axiom and portal pages). 

When you send the email, a copy of the email will get sent to Veracross and logged as an individual event that you can find on the "Events" tab of a person record. The event type is based on the sender's security role:

  • For Admissions_1 users, the email is logged as an individual event with the event category ADM:Email Sent.
  • For Development_1 users, the email is logged as an individual event with the event category DEV:Email Sent.
  • For users with other security roles, the email is logged as an individual event with the event category OTHER:Email Sent.