How can I track an email in Axiom that I send with my own email?

You can CC or BCC emails with a tracking email (schooshortname.tracking@email.veracross.com) to record the email as an individual event in Axiom. To do this:

  1. Open your regular email program (not Axiom).
  2. Compose the email.
  3. The "from" email must match your Email_1 in Axiom (in other words, you cannot use your personal email).
  4. CC or BCC schooshortname.tracking@email.veracross.com (replace "schoolshortname" with your school's short name as found in the URL of Axiom and portal pages). 

When you send the email, a copy of the email will get sent to Veracross and logged as an individual event that you can find on the "Events" tab of a person record. The event type is based on the sender's security role:

  • For Admissions_1 users, the email is logged as an individual event with the event category ADM:Email Sent.
  • For Development_1 users, the email is logged as an individual event with the event category DEV:Email Sent.
  • For users with other security roles, the email is logged as an individual event with the event category OTHER:Email Sent.