How do I remove a record from the Duplicate list once I see that they are truly not a duplicate?

As of July 12, 2021, this "Learn Veracross" site has been deprecated.  It will remain live at least through October 1, 2021, but will no longer be updated. Q&A articles are only visible to authenticated users in the Veracross Community; please speak with your implementation or account manager for additional information.


To protect a record from being merged during the deduping process, navigate to the Other tab and set the Surviving Record to be itself. The record is then removed from the dupe group in the overnight process, or by forcing the deduping list to refresh using the “Find Duplicate…” procedure on the System homepage. This also removes the record from its Dupe Group on the Potential Duplicates reports.