How can clients ensure they can access the support portal?

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Note: This applies to our Freshdesk-based support portal, not Axiom or portals. If one of your school’s users is having trouble accessing the client/support portal (usually when they are trying to submit a ticket), check the following:

  1. They need either the SysAdmin_1 or Client_Portal_User security role in Axiom.
  2. Ensure that they are logging into the support portal with their Axiom credentials. 
  3. Ensure that they are using a URL with the correct lower case school short name.