Why didn't the "Contract Complete" email send?

The "contract complete" email can be set to get sent when an enrollment contract is completed. If it is not getting sent:

  1. Check the Online Enrollment Config record for newly enrolling families 
  2. Check the Online Re-Enrollment Config record for re-enrolling families.


On the Online Enrollment Config Record, make sure the Contract Complete Email field is associated with the correct system email template. In this case, it would be New_Enrollment_Contract_Complete. For the Re-Enrollment config record, it will be Re_Enrollment_Contract_Complete.