As of July 12, 2021, this "Learn Veracross" site has been deprecated. It will remain live at least through July 2022, but will no longer be updated. All knowledge content has moved to the new Veracross Community. Please update your bookmarks.
Veracross stores nightly backups for one month and then monthly backups for 12 months. Backups can be pulled to restore data from any area of the system, however doing so requires significant engineering time.
- If data need to be restored due to an error on Veracross’s end, no charge is incurred.
- If a school requests data to be restored, a charge — sometime significant due to the time required — is incurred.
Please contact your account manager if you believe that pulling data from a backup is the right path to take to resolve a problem.