Cancelling a Cash Receipt Header


  1. From the Cash Processing homepage, open the Cash Receipt Header Listing query and specify criteria designed to retrieve the Cash Receipt you wish to cancel.
  2. Execute the query; identify the desired Cash Receipt Header, and click on “CR Header” label to open that receipt’s detail display.
  3. Click on the General Ledger / Adjust tab presented on that display
  4. Toggle Cancel (Hdr) to Yes and enter a Cancel Date.
  5. If desired, enter notes in the “Memo” field to explain why the receipt is being canceled.
  6. Click Update to save the changes.
  7. The results should show one new cash receipt item (with a negative amount) for each of the receipt’s original items.  The cash receipts header’s amounts should all be zero.
  8. Navigate to the General tab and add a new Cash Receipt Batch for the canceling dollar amount (a negative amount).
  9. Assign the open “Cash Rec. Batch” number on the Cash Receipt Header.
  10. Click Update to save the changes.
  11. Post the cash receipt batch.

Please watch the video above demonstrating how to Cancel a Cash Receipt, by clicking directly on the screen.  You can make the video larger by clicking on the Fullscreen button.