Canceling Recurring Donations

Overview

Recurring donations provide donors an easy method to make scheduled gifts without the manual hassle. In order to maintain donor relationships, recurring donations must be canceled manually by your school.

Cancel a Recurring Donation

To cancel a recurring donation, access Recurring Donations - Active via the Online Giving Homepage in Axiom. Select the recurring donation ID for the donation you wish to cancel. 

On the general tab, update status to Inactive or Archived. This will remove this recurring donation from all future recurring donation processing. 

View Inactive or Archived Recurring Donations

To view inactive or archived recurring donations, access Recurring Donations - Inactive or Recurring Donations - Archived via the Online Giving Homepage in Axiom.