As of July 12, 2021, this "Learn Veracross" site has been deprecated. It will remain live at least through October 1, 2021, but will no longer be updated. Q&A articles are only visible to authenticated users in the Veracross Community; please speak with your implementation or account manager for additional information.
Usernames are determined by username conventions set for certain roles at the school. Outside of this, someone at your school may wish to change their username to something else for a number of reasons, such as an updated email address. There is no self-service feature to change your own username through portals, however, you as the school are able to change it for them, should you so choose.
If you wish to update someone's username on a one-off basis, perform the following steps: