Behavior and Student Comments FAQ

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Is there a way to have Behavior Incident Types & Comment Incident Types only apply to certain school levels?

As of July 12, 2021, this "Learn Veracross" site has been deprecated.  It will remain live at least through December 23, 2021, but will no longer be updated. Q&A articles are only visible to authenticated users in the Veracross Community; please speak with your implementation or account manager for additional information.


Both behavior and comment incident types cannot be school-level-specific; they apply to all school levels. That being said, there is a creative solution for this issue — include the school level abbreviation in the name of the behavior or incident type.

The name of the incident type "Academic Concern (LS)" is technically open to all school levels, but indicates that this incident type is for lower school specifically.

Examples

If you want a behavior incident type for "Insubordination" and have it be school level specific, you could create three separate incident types to imply school levels, such as:

  • Insubordination (Lower School)
  • Insubordination (Middle School)
  • Insubordination (Upper School)

If you want an incident type called "Cheating" to only be used by middle and upper school levels, you could imply the school levels in the following ways:

  • Cheating (Middle School)
  • Cheating (Upper School)

or

  • Cheating (Middle/Upper School)

You may also find the following articles helpful:

How can I ensure notifications are sent with specific behavior reports?

As of July 12, 2021, this "Learn Veracross" site has been deprecated.  It will remain live at least through December 23, 2021, but will no longer be updated. Q&A articles are only visible to authenticated users in the Veracross Community; please speak with your implementation or account manager for additional information.



The Behavior Incident Types list shows whether certain behavior notifications affect certain groups of individuals within the system — from students, parents, faculty, etc. But for specific individuals who may not fall under these categories or who need more specialized classifications when a behavior incident is created and need to be notified of it, the Behavior Notification Configuration page is a list of individuals set to receive specialized notifications when an incident record is created. 

If you have a grade dean that needs to receive notifications of specific behavior, that individual needs to be on the Behavior Notification List. You can add individuals to this list and specify which types of incidents they need to be notified of from the 'Add Notification Configuration' page found from the Add Menu on the System homepage.

Can we display student comment or behavior notifications in the Parent Portal?

As of July 12, 2021, this "Learn Veracross" site has been deprecated.  It will remain live at least through December 23, 2021, but will no longer be updated. Q&A articles are only visible to authenticated users in the Veracross Community; please speak with your implementation or account manager for additional information.


Yes — studnet comment or behavior events can be displayed on the Recent Updates tab in the parent portal. To configure them to show in the parent portal, perform the following steps:

  1. Beginning from the Portal Admin homepage, click into the Parent Portal record in the "Find Portals" section.
  2. Click the Configuration tab. 
  3. Make sure the volue column is set to "true" for the following configuration options if you want them to display:
    • Data - Behavior to show behavior notifications
    • Data - Student Comment to show student comment notifications
  4. Click Update if you changed any values.

To learn more about behavior and student comments, we recommend you review our documentation in Learn Veracross.