As of July 12, 2021, this "Learn Veracross" site has been deprecated. It will remain live at least through October 1, 2021, but will no longer be updated. Q&A articles are only visible to authenticated users in the Veracross Community; please speak with your implementation or account manager for additional information.
Any convenience fees that were paid by a parent or another billing person are non-refundable through Veracross. While payments can be refunded, any convenience fees associated with the original payment are not refunded by Veracross. However, if desired, you and your school are able to refund the amount yourselves if desired.